Dalida Hugo said the car was parked in a closed car in the garage of his rented apartment in Sea Point on March 26, when it is in flames, was severely damaged in a car in her garage and next to the garage, and also destroyed the personal effects which she had kept in the garage.
Dalida bought the car last year was highlighted by her insurance company. It had about 12,500 miles and has not yet had its first service.
Dalida claimed that she was out of pocket for an amount of about R130 700
This included R19 260 gap between the payment of her insurance company and amount of the settlement of a contract of automobile financing with Ford Credit, the assurance of R7 775.12 for eight months before the car is damaged and depreciated value of personal property destroyed in the fire, and cost of repairing damaged garages and construction.
SA Ford, on 20 May offered Dalida a R30 000 discount on a new Ford vehicle for a permanent and independent forensic investigators, the statement designated as the official cause of the fire was "an accident" and that she does there was "no indication that the fire occurred as a result of a design error."
A Ford SA' letter to Dalida said that the report of the Investigators said the fire started in the engine compartment, the air filter box and the battery, and no evidence of deliberate ignition, pre-fire takes effect or interfering with any components or wiring in a harness.
Dalida has accepted the offer from Ford SA period of hire vehicle investigation.
However, after expressing his dissatisfaction with discount offers R30 000, Dalida has received another letter from Ford on the same day asking him to return the car loan the next day (May 21).
Dalida also said it would charge a fee for the vehicle between May 22 and announced the offer of a R30 000 discount would be terminated on May 27
SA wrote to Ford and complained that one person, she felt harassed the company and their offer was completely impossible.
Dalida also complained that he had been placed under immense emotional stress and anxiety, as Ford had pre-investigation, and the pressure exerted on him by other tenants and owners of the flat complex repair the damage caused by fire.
Dalida told Business Report he wanted Ford SA to invest it back in the same position as it was before this incident and take financial responsibility for any losses he had incurred in the product.
Lloyd Marlowe, Ford spokesman said SA discount offer a gesture of good will to support Dalida with the purchase of replacement vehicles and failure to replace him in the car.
"Although the insurance company has reimbursed Mrs. Hugo replacement value of a new vehicle, we wanted to express our willingness to Mrs. Hugo." Marlowe said Hugo had seven days to consider the rebate offer from Ford, which was considered sufficient for her to make a decision. The car loan was "a courtesy that was extended to all Mrs. Hugo seven weeks of study. As the investigation is now complete, we have requested the return of the vehicle, he said.
Marlowe confirmed Ford SA has a specific policy for handling customer complaints. The company has positioned itself well-being and satisfaction of its first customers and employees with a process for dealing with customer complaints as quickly and as efficiently as possible. He commented: "We followed the same process in the treatment of Mrs. Hugo."
Dalida has filed a complaint with the Ombudsman of the automotive industry and also consulted a lawyer. Attempts to get comment from the Ombudsman was in vain. Dalida is waiting for legal advice in this area.
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